Returns & Exchanges

At Balaji Wafers, we prioritize the quality and freshness of our snacks; however, due to the perishable nature of food items, we only accept returns for products that are damaged, expired, or incorrect upon delivery.

Return Process

• 1.
  Inspect Quality

  Upon receiving your order, please immediately check the packaging for any signs of tampering, damage, or manufacturing defects.

• 2.
  Report Issue

  Contact our customer support team within 24 hours of delivery with your order ID and clear photographs of the problematic product.

• 3.
  Verification

  Our quality assurance team will review your claim and the provided evidence to verify if the product meets our criteria for a replacement or refund.

• 4.
  Resolution

  Once approved, we will initiate a replacement delivery at no extra cost or process a credit refund to your original payment method within 7-10 business days.